We currently do not offer any returns on physical or digital products sold on www.strongandsexyfit.com.
Please be advised that we offer standard shipping and two day shipping (not guaranteed), and there may be delays during the COVID Pandemic. If you need a product by a certain date be sure to order with plenty of advance notice.
*During product launches and restocks please expect slower processing times. We aim to get orders out within 3 business days (M-F), but at times processing orders can take up to 7 business days. Our team does not work on the weekends to fulfill orders as shipping couriers are not working either for pickups or drop offs.
While we are excited for states to be reopening and the world to be seemingly returning to normal in some ways, shipping delays are currently inevitable. The shipping volume has increased majorly and carriers cannot keep up as people are choosing to purchase online more than in store at this time. Please be patient with us and the carriers as we are all doing our best to navigate this. If your product is in a sorting facility and sitting for more than 12 days please let us know. These sorting facilities are experiencing extreme backups. Your package is not lost just because it has not been scanned at a facility. The scan will be complete once the sorting is complete. If you are at 20+ days with no scan we can then inquire, but until then are not able to inquire with shipping companies. We understand how frustrating this can be and we are equally as frustrated as you are, but we hope your shipping experience can be resolved and we will do everything we can to help within the guidelines we have given as well as received from the carriers.
All products ship via UPS, FedEx, or DHL passed to USPS, depending on your location and shipping choice at checkout. Once the products leave our facilities we are no longer responsible for them. We urge you to contact the correct carrier if there is a problem locating your shipment. This includes, but is not limited to: tracking problems, delivery problems, delays, items showing delivered when you have not received them, lost packages, incorrect shipping address provided by the customer.
In the event that a package is lost in transit or damaged please file a claim. We are not responsible for filing these claims. Once you have filed a claim please contact us and provide the claim number so we can be updated on your specific case. We are not responsible for re shipping items that are lost or damaged.
If you provide the incorrect shipping address please contact us IMMEDIATELY. We cannot guarantee that the shipping address can be modified prior to being fulfilled, however we will make every attempt. If your product is shipped with the wrong address provided by you, please contact the carrier. We do not offer refunds or replacements should you not receive this product due to incorrect address.
In the event that any package is returned to our facility, we will offer to reship it for $7. You will receive an invoice which must be paid prior to shipping. If we incur additional postage fees, you will also be responsible for these fees prior to the item being shipped. These fees will be detailed directed with the customer. Please note that we cannot bypass this reshipment fee.
Unfortunately once an order is placed, we will not be able to cancel the order. Thank you for your understanding.