FAQ

For starters, our e-books include a never before seen circuit training method that we developed specifically for this program. Our detox has a proprietary blend, and our IF guide is also a proprietary method which we developed ourselves. Aside from that, we also include what many other fitness e-books fail to include: how to prepare yourself for life after the fitness program. You see, most fitness programs train you for 30 days or 12 weeks and then leave you hanging. We have created our plans to actually WORK. There is nothing in our plans which you will find with a simple internet search. Most importantly you’ll be a part of SSF Army, our community of people with similar fitness goals who have your back and will help support you every step of the way.

If any of the following describe you:

You’ve tried everything and you think nothing can work

You think that you’ll never be fit and you’ll never be healthy

You’re tired of restrictive diets and starving yourself

Upon purchase, check your email (and possibly your spam folder) for a message containing your downloads. You will have 3 attempts and 3 days to download your purchase before the link will expire. If the link has expired please contact us at strongsexyfit@gmail.com and we would be happy to reset it for you.

Due to the nature of downloadable products, we cannot offer returns/refunds since they are intangible items. For more information, please check our Terms & Conditions page by clicking here. This includes when customers purchase multiple copies of the same guide on SEPARATE purchases. We will not honor a refund if you forget to use a code and make a second purchase with that code. We will not honor a refund if you lose access to a guide and purchase it again. For assistance with guide access please email strongsexyfit@gmail.com. The only time a refund will be honored is when a customer purchased multiple copies of the same product on a single purchase.

Our Peach Plan as well as our Original SSF Plan both have videos. In order to access the videos for the Peach Plan, see the last page of the e-book. In order to access the videos for thee original plan, please click thee icon on each corresponding page. These are the only ways to access the videos for each plan.

All of our e-books are downloadable direct to your devices. We do not offer physical copies. If you would like a physical copy, we recommend visiting your local STAPLES and asking them for help printing and binding this for you. It is a relatively inexpensive thing to do.

Please use this link to help regain access to your guide

Strong And Sexy Fit has the right to refuse access if they notice anything suspicious on your purchase profile or download history. Please note Strong And Sexy Fit is not responsible for refunding any customers who choose to make multiple purchases of the same guides because they lose access to them. It is the customer’s responsibility to request assistance via email at strongsexyfit@gmail.com. We do not offer refunds under any circumstances due to the downloadable nature of our products. The customer is responsible for their purchases.

We always recommend talking with your doctor as they will have special knowledge on your condition. We cannot provide medical advice. Our labels to our supplements are located on the product pages and are available of roy to discuss individually with your doctor.

We recommend talking with your doctor and asking them this question as they will know your specific situation best. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.

Due to the consumable nature of the product we do not offer any refunds on our supplements. 

All of our supplements are made here in the USA. We us a GMP certified facility so you always know you are getting the highest quality products.

ROUTE QUESTIONS

Damaged, Lost, or Stolen Orders?

If you added Route Protect at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Protect and looking to file a shipping issue online? File here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection. 

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order dateFor international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged itemsrequirephotos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here:https://route.com/terms-and-conditions/

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.